Accessibility
Accessibility
Last updated: December 15, 2025
ATI JEWELRY is committed to creating a website experience that is accessible, inclusive, and easy to use for as many customers as possible.
We believe everyone should be able to browse our website, learn about our products, access important information, and contact us for support with clarity and ease.
This Accessibility page explains our approach to website accessibility, the steps we aim to take, and how you can contact us if you experience difficulty using our website.
Our Accessibility Commitment
ATI JEWELRY aims to provide a digital shopping experience that is clear, functional, and accessible to customers with different needs, technologies, and browsing preferences.
We are working to make our website easier to navigate, read, understand, and use across devices, including desktop, tablet, and mobile.
Accessibility is an ongoing effort. As our website, products, and content evolve, we will continue to review and improve the experience where possible.
Website Accessibility Goals
We aim to support accessibility through thoughtful website design, clear content, and practical usability improvements.
Our accessibility goals include:
- making website content easy to read and understand;
- using clear headings and page structure where possible;
- supporting navigation across desktop and mobile devices;
- using descriptive text for important links and page content;
- keeping product and policy information clear and organized;
- maintaining reasonable colour contrast and readable typography;
- making customer support easy to reach by email.
Standards and Guidelines
Where possible, ATI JEWELRY aims to align our website experience with commonly recognized accessibility practices, including the Web Content Accessibility Guidelines.
These guidelines are designed to help make web content more accessible for people with a range of abilities and assistive technologies.
Because website accessibility involves design, content, technology, apps, third-party tools, and platform limitations, full accessibility can require ongoing updates and improvements.
Accessible Content
We aim to write our website content in a clear and understandable way.
This includes product descriptions, policy pages, size guides, jewelry care information, material details, and customer support instructions.
We try to organize information with headings, short sections, and direct language so customers can find what they need more easily.
Product Information
We aim to provide product information that helps customers make informed choices before purchasing.
Product pages may include details such as material, finish, chain length, bracelet length, extender length, pendant size, charm size, colour options, product care notes, and other relevant details.
If you need help understanding a product, material, size, or care instruction, please contact us at:
Images and Visual Content
ATI JEWELRY uses images to show product details, styling, scale, colour, finish, and overall appearance.
We aim to use product images and supporting visuals that help customers understand the jewelry clearly.
However, images may appear differently depending on screen settings, lighting, device type, and display quality.
If you need more information about a product image, colour, size, or detail, please contact us and we will do our best to help.
Navigation and Usability
We aim to make our website navigation simple and organized so customers can browse products, collections, guide pages, and policies more easily.
Our website may include menus, product filters, collection pages, search tools, checkout steps, forms, links, and third-party features that support browsing and shopping.
If you have trouble navigating the website or finding information, please contact us for support.
Third-Party Platforms and Tools
Our website is hosted by Shopify and may use third-party apps, tools, payment providers, shipping tools, analytics services, marketing platforms, or embedded features.
Some parts of the website experience may be controlled by Shopify or third-party service providers and may not be fully managed by ATI JEWELRY.
We still aim to provide a clear and helpful customer experience and will review accessibility-related concerns where possible.
Checkout Accessibility
Our checkout is provided through Shopify and trusted payment providers.
Checkout design, payment options, form fields, security features, and certain accessibility functions may be managed by Shopify or third-party services.
If you experience difficulty completing checkout, please contact us at:
Please include a description of the issue so we can review it and help where possible.
Ongoing Improvements
Accessibility is not a one-time task. We aim to review and improve our website experience as our brand grows, our content changes, and customer needs evolve.
We may update page layouts, product information, navigation, contrast, links, images, forms, and support content over time to improve usability.
We appreciate feedback from customers who experience accessibility barriers on our website.
Accessibility Feedback
If you experience difficulty using our website, accessing information, navigating a page, reading content, using checkout, or contacting us, please let us know.
You can contact us by email at:
To help us understand the issue, please include:
- the page or product you were trying to access;
- a short description of the issue;
- the device and browser you were using, if known;
- any assistive technology you were using, if you feel comfortable sharing;
- your order number, if the issue is related to an order.
Alternative Support
If you are unable to access information on our website, we can do our best to provide support by email.
This may include help with product details, sizing, materials, jewelry care, shipping, returns, or order-related questions.
Please contact us at:
Response Time
We aim to respond to customer inquiries within 1–3 business days.
Response times may be longer during weekends, holidays, product launches, promotional periods, or high-volume periods.
Limitations
While we aim to make our website accessible and easy to use, some content, features, tools, or third-party services may not always fully meet every accessibility need.
We cannot guarantee that every part of the website will be completely free of accessibility barriers at all times.
However, we take accessibility feedback seriously and will do our best to review concerns and improve where reasonably possible.
Contact Us
For accessibility questions, feedback, or support, please contact us by email: