Shipping policy
Shipping Policy
Last updated: December 15, 2025
At ATI JEWELRY, we want your order to arrive safely, beautifully, and as smoothly as possible. This Shipping Policy explains how we process, ship, and handle delivery for orders placed through our website.
By placing an order with ATI JEWELRY, you agree to the terms outlined in this Shipping Policy.
For shipping questions, please contact us at:
Order Processing Time
Orders are typically processed within 1–3 business days after your order is placed, unless otherwise stated on the product page or during checkout.
Processing time refers to the time needed to prepare, pack, and hand your order to the shipping carrier. It does not include the carrier’s delivery time.
Processing times may be longer during weekends, holidays, product launches, promotional periods, or high-volume order periods.
Business Days
Business days are Monday to Friday, excluding weekends and Canadian statutory holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Locations
ATI JEWELRY currently ships to selected locations available at checkout.
Shipping options may vary depending on your delivery address, carrier availability, order value, and selected shipping method.
If your location is not available at checkout, we may not currently ship to your region.
Shipping Rates
Shipping rates are calculated and displayed at checkout before you complete your order.
Shipping costs may vary depending on your location, selected shipping method, order value, package size, and carrier rates.
Any free shipping offer, if available, will be displayed on our website or at checkout and may be subject to minimum order values, location restrictions, or other conditions.
Free Shipping
ATI JEWELRY may offer free shipping on eligible orders that meet the required minimum purchase amount before taxes, duties, shipping fees, or discounts, unless otherwise stated.
If your order qualifies for free shipping and you later return part of the order, bringing the final order total below the free shipping threshold, the original shipping cost may be deducted from your refund where permitted.
Free shipping offers may be changed, paused, or discontinued at any time.
Delivery Times
Estimated delivery times are displayed at checkout or provided by the shipping carrier after your order has been shipped.
Delivery times are estimates only and are not guaranteed unless expressly stated.
Actual delivery times may vary due to carrier delays, weather, customs processing, holidays, labour disruptions, incorrect shipping information, failed delivery attempts, or other circumstances outside our control.
Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.
Please allow time for tracking information to update after the carrier receives the package.
If tracking has not updated immediately, it does not always mean the package has not shipped. Carriers sometimes take time to scan and update tracking details, because naturally even tracking numbers need a moment to find themselves.
Correct Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping address carefully before placing your order.
ATI JEWELRY is not responsible for lost, delayed, returned, or misdelivered packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee that address changes can be made after an order has been placed, especially if the order has already been processed, packed, fulfilled, or shipped.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We cannot guarantee that changes or cancellations can be made after an order has been placed.
Once an order has been processed, packed, fulfilled, or shipped, it may no longer be possible to change or cancel it.
Delayed Packages
ATI JEWELRY is not responsible for delays caused by shipping carriers, customs processing, weather, holidays, labour disruptions, incorrect shipping information, failed delivery attempts, or events outside our control.
If your package is delayed, please first check the tracking information provided by the carrier.
If your package appears significantly delayed, you may contact us at:
We will do our best to assist, but final delivery timing is controlled by the shipping carrier once the package has been handed over.
Lost Packages
If your package appears to be lost in transit, please contact the shipping carrier first using your tracking information.
You may also contact us at:
Please include your order number and tracking number so we can review the situation and assist where possible.
ATI JEWELRY is not responsible for packages lost due to incorrect or incomplete shipping information provided by the customer.
Packages Marked as Delivered
If tracking shows that your package was delivered but you did not receive it, please check with household members, neighbours, building management, mailrooms, parcel lockers, reception areas, or any safe delivery locations around your address.
Please also contact the shipping carrier directly, as they may have more detailed delivery information.
You may contact us at:
We will do our best to assist, but ATI JEWELRY is not responsible for packages that are marked as delivered by the carrier.
Returned, Refused, or Unclaimed Packages
If a package is returned to ATI JEWELRY due to an incorrect or incomplete address, failed delivery attempts, refusal of delivery, unpaid customs fees, or failure to pick up the package, the customer may be responsible for additional shipping costs.
If the package is returned to us and can be reshipped, we may contact you to arrange reshipment. Additional shipping fees may apply.
If a refund is approved for a returned, refused, or unclaimed package, original shipping fees, return shipping fees, customs fees, duties, taxes, and any related costs may be deducted from the refund where permitted.
Damaged Packages
If your order arrives with damaged packaging or the item inside appears damaged, please contact us within 5 days of delivery at:
Please include:
- your order number;
- a clear description of the issue;
- clear photos of the damaged item;
- clear photos of the packaging;
- a photo of the shipping label, if applicable.
Please keep the original packaging until the issue has been reviewed, as it may be needed for carrier claims or internal review.
Incorrect or Missing Items
If you receive an incorrect item or something is missing from your order, please contact us within 5 days of delivery at:
Please include your order number, a description of the issue, and clear photos of the item and packaging where applicable.
We will review the issue and, if approved, may offer a replacement, exchange, store credit, or refund depending on the situation and product availability.
International Shipping
For orders shipped outside Canada, customers may be responsible for customs duties, import taxes, brokerage fees, local taxes, or other charges imposed by the destination country.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
ATI JEWELRY is not responsible for customs duties, import taxes, brokerage fees, customs delays, rejected shipments, or issues caused by local import regulations.
Customs policies vary by country. Please check your local customs rules before placing an international order.
Customs, Duties, and Import Fees
Customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges required by their country or region.
If a package is refused or returned due to unpaid customs fees or import charges, the customer may be responsible for original shipping fees, return shipping fees, customs charges, and any additional costs incurred.
Refunds for refused or returned international packages may be reduced by these costs where permitted by law.
Shipping Restrictions
ATI JEWELRY reserves the right to refuse, cancel, or limit orders where shipping is unavailable, restricted, unreliable, or not supported by our carriers or service providers.
Some products, shipping methods, or delivery options may not be available in all locations.
Risk of Delivery
Once an order has been handed to the shipping carrier, delivery is managed by the carrier.
ATI JEWELRY will do our best to assist with delivery concerns, but we are not responsible for delays, failed delivery attempts, carrier errors, or packages marked as delivered by the carrier.
Nothing in this Shipping Policy is intended to limit any rights you may have under applicable consumer protection laws.
Holiday and High-Volume Periods
During holidays, product launches, promotional periods, or high-volume seasons, processing and delivery times may be longer than usual.
We recommend placing orders early during busy periods to allow enough time for processing and delivery.
Combining Orders
We cannot guarantee that multiple orders placed separately can be combined into one shipment.
If you place multiple orders, each order may be processed and shipped separately, and separate shipping fees may apply.
Contact Us
For questions about shipping, delivery, tracking, damaged packages, or order support, please contact us by email: