Terms of service
Terms & Conditions
Last updated: December 15, 2025
Welcome to ATI JEWELRY. These Terms & Conditions explain the rules and conditions that apply when you visit our website, place an order, create an account, or purchase products from ATI JEWELRY.
By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Returns & Exchanges Policy, and any other policies posted on our website.
If you do not agree with these Terms & Conditions, please do not use our website or purchase from ATI JEWELRY.
1. About ATI JEWELRY
ATI JEWELRY is an online jewelry brand based in British Columbia, Canada.
We offer curated jewelry pieces designed for everyday wear, styling versatility, and modern elegance. Our products may include necklaces, bracelets, earrings, sets, and related jewelry accessories.
For questions about these Terms & Conditions, please contact us at:
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms & Conditions.
You agree not to:
- use our website for fraudulent, unlawful, misleading, or harmful purposes;
- interfere with the security, performance, or operation of the website;
- attempt to gain unauthorized access to our systems, accounts, or customer information;
- copy, reproduce, resell, or exploit any part of our website or content without our written permission;
- use our website in a way that could damage ATI JEWELRY, our customers, or our service providers;
- upload, transmit, or distribute viruses, malware, harmful code, or anything that may interfere with the website or its operation;
- collect, store, or misuse personal information about other users;
- impersonate another person, business, or organization;
- use our website for unauthorized advertising, promotions, spam, or commercial solicitation.
We may restrict, suspend, or terminate access to our website if we believe these Terms have been violated.
3. Eligibility
By using our website or placing an order, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you are using the website with the consent and supervision of a parent or legal guardian.
ATI JEWELRY products are not intended for purchase by children.
4. Product Information
We make reasonable efforts to describe and display our products as accurately as possible, including product names, materials, finishes, colours, dimensions, care information, and product images.
However, we cannot guarantee that all product images, colours, sizes, or details will appear exactly the same on every device or screen. Minor variations may occur due to lighting, photography, screen settings, production batches, or the nature of jewelry materials and finishes.
Product descriptions are provided for general information and styling guidance. They should not be interpreted as guarantees beyond what is expressly stated on the product page.
5. Materials, Finish, and Product Claims
ATI JEWELRY may use materials such as stainless steel, gold finish, crystals, stones, beads, chains, charms, and other jewelry components, depending on the product.
Where a product is described as 18K gold finish, gold finish, stainless steel, hypoallergenic, water resistant, or sweat resistant, the meaning and care expectations are described on the relevant product page or supporting guide pages.
Unless expressly stated otherwise:
- “18K gold finish” does not mean solid 18K gold;
- “gold finish” does not mean solid gold;
- “stainless steel” does not mean the item is indestructible or immune to all wear;
- “water resistant” does not mean waterproof under all conditions;
- “hypoallergenic” does not guarantee that every person will be free from irritation or allergic reaction.
Jewelry care, skin sensitivity, lifestyle, water exposure, chemicals, perfumes, lotions, sweat, storage, and frequency of wear can affect the appearance and longevity of jewelry.
Customers with known metal sensitivities, skin allergies, or medical concerns should review product details carefully before purchasing.
6. Orders
When you place an order through our website, you agree to provide accurate, complete, and current information, including your name, email address, shipping address, billing information, and payment details.
After you place an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance of the order.
We reserve the right to accept, decline, cancel, or limit any order for reasons including but not limited to:
- product unavailability;
- incorrect pricing or product information;
- suspected fraud or unauthorized activity;
- payment issues;
- shipping restrictions;
- errors on our website;
- abuse of promotions, discounts, or policies.
If we cancel an order after payment has been processed, we will issue a refund to the original payment method, unless otherwise required by law.
7. Pricing and Availability
All prices are listed in the currency shown on our website at checkout.
Prices, promotions, discounts, product availability, and shipping options may change at any time without notice.
We make reasonable efforts to ensure that pricing and product information are accurate. However, errors may occasionally occur. If we discover an error in price, availability, product description, shipping cost, promotion, or other order information, we reserve the right to correct the error and cancel or adjust the order where permitted by law.
We are not responsible for typographical errors, display errors, technical errors, or third-party platform errors.
8. Payments
Payments are processed securely through Shopify and trusted third-party payment providers.
By submitting payment information, you confirm that:
- you are authorized to use the selected payment method;
- the payment information you provide is accurate;
- you authorize the payment provider to charge the total amount shown at checkout.
ATI JEWELRY does not store complete credit card or debit card details on our own systems.
Your payment may be subject to the terms, conditions, and privacy policies of the payment provider used at checkout.
9. Taxes, Duties, and Fees
Applicable taxes will be calculated and displayed at checkout where required.
For orders shipped outside Canada, customers may be responsible for customs duties, import taxes, brokerage fees, local taxes, or other charges imposed by the destination country.
ATI JEWELRY is not responsible for delays, costs, or issues caused by customs authorities or import regulations.
10. Shipping
Shipping options, estimated delivery times, processing times, and shipping fees are described in our Shipping Policy or displayed at checkout.
Delivery times are estimates only and are not guaranteed unless expressly stated.
ATI JEWELRY is not responsible for delays caused by shipping carriers, customs processing, weather, labour disruptions, incorrect shipping information, failed delivery attempts, or events outside our control.
Customers are responsible for providing a complete and accurate shipping address. If an order is returned, delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer, additional shipping costs or replacement costs may apply.
Please review our Shipping Policy for more details.
11. Returns and Exchanges
Returns and exchanges are subject to our Returns & Exchanges Policy.
Products must meet the conditions described in that policy to be eligible for return or exchange.
For hygiene and safety reasons, certain items may be final sale or ineligible for return or exchange, including but not limited to earrings, customized items, personalized items, gift cards, sale items, or items marked final sale, unless required otherwise by applicable law.
Please review our Returns & Exchanges Policy before making a purchase.
12. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We cannot guarantee that order changes or cancellations can be made after an order has been placed, especially if the order has already been processed, packed, fulfilled, or shipped.
13. Promotions, Discounts, and Gift Cards
From time to time, ATI JEWELRY may offer promotions, discount codes, special offers, or gift cards.
Promotions and discount codes:
- may be subject to additional terms and conditions;
- may have expiration dates;
- may be limited to certain products, collections, regions, or customers;
- may not be combined with other offers unless expressly stated;
- may be changed, suspended, or cancelled at any time where permitted by law.
If we believe a promotion, discount, or offer is being misused, we reserve the right to cancel or refuse the order.
Gift cards, if offered, will be subject to the terms displayed at the time of purchase.
14. Product Care and Wear
Jewelry should be handled with care.
To help maintain the appearance and longevity of your jewelry, we recommend following the care instructions provided on our website, product pages, packaging, or Jewelry Care guide.
Jewelry may be affected by:
- perfumes, lotions, oils, and cosmetics;
- cleaning products and chemicals;
- chlorine, salt water, and hot tubs;
- excessive sweat or prolonged moisture;
- friction, impact, bending, pulling, or improper storage;
- individual skin chemistry and lifestyle.
Damage caused by misuse, improper care, accidents, normal wear and tear, exposure to harsh substances, or failure to follow care instructions may not be eligible for return, exchange, replacement, or warranty support.
15. Customer Accounts
You may be able to create an account on our website.
You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.
Please notify us immediately if you believe your account has been accessed without authorization.
We may suspend or close accounts if we believe there has been fraud, misuse, abuse of policies, violation of these Terms, or activity that may harm ATI JEWELRY or our customers.
16. Reviews, Comments, and User Content
If you submit a review, rating, comment, photo, message, or other content to ATI JEWELRY through our website, review tools, social media, email, or other channels, you confirm that the content is accurate, lawful, and does not violate the rights of others.
You agree not to submit content that is:
- false, misleading, abusive, defamatory, obscene, hateful, discriminatory, or threatening;
- infringing on intellectual property, privacy, or publicity rights;
- promotional spam or unrelated commercial content;
- harmful, malicious, or unlawful;
- impersonating another person, business, or organization;
- containing private or confidential information about another person without permission;
- containing viruses, corrupted files, or other harmful software or code.
By submitting content, you grant ATI JEWELRY a non-exclusive, worldwide, royalty-free right to use, display, reproduce, edit, publish, share, and distribute that content for business, marketing, customer service, website, social media, and promotional purposes, where permitted by law.
You confirm that you own or have permission to share any content you submit, and that our use of that content will not violate the rights of any person or third party.
You continue to retain any ownership rights you may have in your submitted content, subject to the permission you grant us under these Terms.
We reserve the right to remove, edit, or decline to publish user content at our discretion.
17. Intellectual Property
All content on our website, including text, product names, product descriptions, images, graphics, logos, branding, layouts, design elements, icons, videos, and other materials, is owned by ATI JEWELRY or used with permission.
You may not copy, reproduce, modify, distribute, sell, publish, download, display, or use any website content for commercial purposes without our prior written permission.
The ATI JEWELRY name, branding, product presentation, and related materials may not be used in a way that suggests endorsement, affiliation, or ownership without our written consent.
18. Third-Party Services and Links
Our website may include links to third-party websites, apps, platforms, tools, or services, including payment providers, shipping carriers, social media platforms, analytics providers, and Shopify-related services.
We are not responsible for the content, accuracy, security, privacy practices, or terms of any third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
19. Privacy
Your use of our website and services is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, share, and protect personal information.
20. Marketing Communications
If you subscribe to receive marketing emails from ATI JEWELRY, we may send you updates about products, collections, promotions, styling inspiration, and brand news.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails or by contacting us at:
We may still send non-promotional messages related to orders, customer service, account updates, security notices, or legal notices.
21. Accuracy of Website Information
We try to keep our website accurate and up to date, but we do not guarantee that all information will always be complete, current, or error-free.
This may include information related to:
- product availability;
- product descriptions;
- product colours or dimensions;
- pricing;
- promotions;
- shipping costs;
- delivery estimates;
- policy information;
- website content.
We reserve the right to correct errors, update information, or cancel affected orders where permitted by law.
22. Disclaimer of Warranties
Our website and products are provided on an “as available” basis, subject to applicable law and any rights you may have as a consumer.
We do not guarantee that:
- our website will always be available, uninterrupted, secure, or error-free;
- website errors will always be corrected immediately;
- product images will appear exactly the same on every screen;
- every product will meet every individual expectation, styling preference, or skin sensitivity.
Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.
23. Limitation of Liability
To the fullest extent permitted by applicable law, ATI JEWELRY will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of our website, products, or services.
This includes, but is not limited to, loss of profits, loss of data, business interruption, website errors, shipping delays, third-party service issues, or unauthorized access caused by third parties.
Nothing in these Terms limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, gross negligence, or rights that cannot be excluded under applicable consumer protection laws.
24. Force Majeure
ATI JEWELRY will not be responsible for delays or failure to perform caused by events beyond our reasonable control.
This may include, but is not limited to:
- natural disasters;
- severe weather;
- fires, floods, or emergencies;
- labour disruptions;
- carrier delays;
- customs delays;
- supply chain disruptions;
- technical failures;
- power outages;
- government actions;
- pandemics, epidemics, or public health restrictions.
25. Governing Law
These Terms & Conditions are governed by the laws of the Province of British Columbia and the applicable laws of Canada.
Nothing in this section limits any consumer protection rights that may apply to you in your place of residence.
26. Resolving Concerns
If you have a concern about an order, product, policy, or website experience, please contact us first at:
We will review your concern and do our best to resolve it fairly and professionally.
27. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, policies, legal obligations, or operational needs.
When we update these Terms, we will revise the “Last updated” date at the top of this page.
The updated Terms will be posted on our website and will apply from the date they are posted, unless otherwise stated.
Your continued use of our website after changes are posted means you accept the updated Terms.
28. Severability
If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to apply to the fullest extent permitted by law.
29. No Waiver
If ATI JEWELRY does not enforce any part of these Terms immediately, this does not mean that we waive our right to enforce that part or any other part of these Terms in the future.
30. No Partnership or Agency
Nothing in these Terms creates any partnership, joint venture, employment, agency, franchise, or representative relationship between you and ATI JEWELRY.
You may not represent yourself as having authority to act on behalf of ATI JEWELRY unless we have provided written permission.
31. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Returns & Exchanges Policy, and any other policies posted on our website, form the entire agreement between you and ATI JEWELRY regarding your use of our website and purchases from us.
32. Survival
Any sections of these Terms that by their nature should continue after termination or after you stop using our website will continue to apply.
This may include sections related to intellectual property, user content, payments, order obligations, disclaimers, limitation of liability, dispute resolution, governing law, and any rights or obligations that have already arisen.
33. Contact Us
For questions about these Terms & Conditions, your order, or ATI JEWELRY policies, please contact us by email: