Privacy policy
Privacy Policy
Last updated: December 15, 2025
ATI JEWELRY values your privacy and is committed to protecting your personal information. This Privacy Policy explains how ATI JEWELRY collects, uses, shares, and protects personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our online store.
ATI JEWELRY is based in British Columbia, Canada. We handle personal information in accordance with applicable Canadian and British Columbia privacy laws.
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you. Shopify and other trusted service providers may process certain personal information on our behalf so we can operate our website, process orders, provide secure checkout, arrange shipping, communicate with customers, and improve the shopping experience.
By using our website or purchasing from ATI JEWELRY, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to our website and online store. It does not apply to third-party websites, platforms, payment providers, shipping carriers, social media services, or other third-party services that may have their own privacy policies.
Personal Information We Collect
The personal information we collect depends on how you interact with our website and services. We may collect the following types of information:
Contact Information
This may include your name, email address, billing address, shipping address, and any other information you provide when placing an order, creating an account, subscribing to emails, or contacting us.
Order and Transaction Information
This may include products you view, add to cart, purchase, return, exchange, or cancel, as well as order history, shipping details, payment status, and transaction records.
Payment Information
Payments are processed securely through Shopify and trusted payment providers. ATI JEWELRY does not store complete credit card or debit card details on our own systems.
Depending on your chosen payment method, payment providers may process information such as card details, billing information, payment confirmation, and fraud-prevention data.
Account Information
If you create an account, we may collect your login details, account preferences, saved addresses, order history, and related account settings.
Communications
When you contact us, we may collect the information you choose to provide, including your message, email address, order number, and any details needed to respond to your inquiry.
Device and Website Usage Information
When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages viewed, time spent on the website, referring website, and interactions with our store.
This information helps us keep the website secure, understand how visitors use the site, improve performance, and provide a better shopping experience.
How We Collect Personal Information
We may collect personal information in the following ways:
- directly from you, such as when you place an order, create an account, subscribe to emails, or contact us;
- automatically through our website, cookies, analytics tools, and similar technologies;
- from Shopify and other service providers that help us operate our store;
- from payment processors, shipping carriers, fraud-prevention tools, marketing platforms, and analytics providers;
- from third-party platforms if you interact with ATI JEWELRY through social media, ads, or other external services.
How We Use Your Personal Information
ATI JEWELRY uses personal information for the following purposes:
To Process and Fulfill Orders
We use your information to process purchases, confirm payments, prepare orders, arrange shipping, provide order updates, manage returns or exchanges, and deliver customer support.
To Provide Customer Service
We use your contact and order information to respond to questions, resolve issues, provide product support, and communicate about your purchases.
To Operate and Improve Our Website
We use website usage information to monitor performance, improve navigation, understand customer interests, fix technical issues, and improve the overall shopping experience.
To Send Marketing Communications
If you subscribe or otherwise consent to receive marketing emails, we may use your email address to send updates about new products, collections, promotions, styling inspiration, and ATI JEWELRY news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
Even if you unsubscribe from marketing emails, we may still send non-promotional emails related to your orders, account, customer service requests, or legal notices.
To Protect Our Store and Customers
We may use personal information to detect, prevent, or investigate fraud, unauthorized activity, security incidents, illegal activity, or violations of our terms and policies.
To Meet Legal and Business Obligations
We may use personal information to comply with applicable laws, tax and accounting obligations, payment processing requirements, legal requests, dispute resolution, and enforcement of our policies.
How We Share Personal Information
We do not sell your personal information in the ordinary meaning of the word. We may share personal information only when necessary to operate our business, provide our services, comply with the law, or protect our rights.
We may share personal information with:
Shopify
Our store is hosted by Shopify. Shopify helps us operate our online store, process orders, support secure checkout, manage customer information, and provide ecommerce features.
Shopify may process personal information according to its own privacy practices. You can learn more by visiting Shopify’s Consumer Privacy Policy.
Payment Providers
We share necessary payment and billing information with secure payment processors so your transaction can be completed and verified.
Shipping and Fulfillment Providers
We share shipping information with carriers and fulfillment partners so your order can be delivered.
Service Providers
We may share information with trusted third-party providers who help us with website hosting, analytics, customer support, email communication, fraud prevention, marketing, and business operations.
These service providers are only given the information needed to perform their services.
Marketing and Analytics Partners
We may use tools such as cookies, pixels, analytics, or advertising platforms to understand website traffic, measure marketing performance, and show relevant content or advertisements.
Depending on your location, you may have the right to control or limit certain tracking, targeted advertising, or data sharing.
Legal, Safety, and Business Purposes
We may disclose personal information if required by law, legal process, government request, dispute resolution, fraud prevention, security protection, or in connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the site function properly, remember your preferences, analyze website traffic, improve performance, support secure checkout, and provide relevant marketing.
Cookies may be set by ATI JEWELRY, Shopify, analytics providers, advertising platforms, or other service providers.
You can control cookies through your browser settings. Some website features may not function properly if cookies are disabled.
We may use aggregated or de-identified information for analytics, business planning, website improvement, and marketing performance measurement. This information does not identify you personally.
Marketing Emails
If you sign up for our email list, make a purchase, or otherwise agree to receive marketing communications, we may send you emails about ATI JEWELRY products, collections, offers, and updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
We do not use a phone number or physical mailing address for customer privacy requests at this time.
You may not opt out of transactional or service-related emails, such as order confirmations, shipping updates, account messages, security notices, customer service responses, or other non-promotional communications related to your use of our website or purchases.
Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, or services, including social media pages, payment providers, shipping providers, or external tools.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. If you visit a third-party website, you should review its privacy policy before providing personal information.
If you submit a product review, rating, comment, photo, or other content through our website, social media, or review tools, the information you choose to share may be visible to others, such as your name, review, rating, or submitted content.
Children’s Privacy
ATI JEWELRY is not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe that a child has provided us with personal information, please contact us at:
We will review the request and take appropriate steps to delete the information where required by applicable law.
Security
We take reasonable measures to help protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Please avoid sending sensitive payment information, passwords, or confidential details to us by email.
Retention of Personal Information
We keep personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, comply with legal, tax, accounting, and reporting obligations, resolve disputes, prevent fraud, and enforce our policies.
When personal information is no longer needed, we will delete, anonymize, or securely retain it as required or permitted by applicable law.
International Transfers
Because our website is operated through Shopify and other service providers, your personal information may be transferred, stored, or processed outside your province, state, or country of residence, including in Canada, the United States, or other jurisdictions where our service providers operate.
When personal information is processed outside your location, it may be subject to the laws of that jurisdiction.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information, subject to legal and business record requirements;
- withdraw consent where processing is based on consent;
- opt out of marketing communications;
- ask questions or make a complaint about how your personal information is handled.
To make a privacy request, please contact us at:
We may need to verify your identity before processing certain requests. We will respond within the time required by applicable law.
Complaints
If you have concerns about how ATI JEWELRY handles your personal information, please contact us first at:
We will review your concern and do our best to resolve it.
Depending on where you live, you may also have the right to contact your local privacy or data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, technology, or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. The updated version will be posted on our website.
If we make material changes to this Privacy Policy, we may provide additional notice, such as by posting a notice on our website or contacting you where required by law.
Contact Us
For questions about this Privacy Policy, your personal information, or your privacy rights, please contact us by email: