Contact information
Contact Us
We’re here to help.
If you have a question about your order, a product, sizing, materials, shipping, returns, or anything related to ATI JEWELRY, please contact us by email.
We do our best to respond as soon as possible.
Email Us
For all customer service inquiries, please email:
To help us assist you faster, please include your order number if your message is related to an existing order.
Order Support
If you have a question about an order you placed, please include:
- your full name;
- your order number;
- the email address used at checkout;
- a short description of your question or concern.
This helps us review your order quickly and respond with accurate information.
Product Questions
If you need help choosing a piece, understanding product materials, checking sizing, or learning how to care for your jewelry, please contact us at:
You can also visit our Jewelry Guide pages for helpful information about sizing, materials, care, and everyday wear.
Shipping Questions
For questions about shipping, delivery times, tracking, or delayed packages, please email us with your order number.
Shipping timelines, processing times, and delivery details are explained in our Shipping Policy.
Returns & Exchanges
For return or exchange requests, please review our Returns & Exchanges Policy first to make sure your item is eligible.
Then contact us at:
Please include your order number and the reason for your request.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible at:
Please include:
- your order number;
- a clear description of the issue;
- clear photos of the item, packaging, and shipping label, if applicable.
This helps us review the issue properly and respond with accurate next steps.
Business and Collaboration Inquiries
For business, partnership, styling, press, or collaboration inquiries, please contact:
Please include a clear subject line so your message can be reviewed properly.
Privacy or Legal Questions
For questions about our Privacy Policy, Terms & Conditions, or your personal information, please contact:
Response Time
We aim to respond to customer inquiries within 1–3 business days.
Response times may be longer during weekends, holidays, product launches, or high-volume periods.
Please Note
ATI JEWELRY currently provides customer support by email only.
We do not offer customer support by phone at this time.
For the fastest support, please email us directly at: