You can place an order directly through our website. Choose the product you would like to purchase, select any available options, add it to your cart, and complete checkout using the available payment methods.

Yes. After placing an order, you should receive an order confirmation email at the email address used during checkout.

If you do not receive a confirmation email, please check your spam or junk folder. If you still cannot find it, contact us at:

hello@atijewelry.com

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has been placed, especially if the order has already been processed, packed, fulfilled, or shipped.

Once an order has shipped, it cannot be cancelled.

ATI JEWELRY currently ships to selected locations available at checkout.

Shipping options may vary depending on your delivery address, carrier availability, order value, and selected shipping method.

Orders are typically processed within 1–3 business days, unless otherwise stated on the product page or during checkout.

Processing time does not include carrier delivery time.

Shipping rates are calculated and displayed at checkout before you complete your order.

Shipping costs may vary depending on your location, selected shipping method, order value, package size, and carrier rates.

ATI JEWELRY may offer free shipping on eligible orders that meet the required minimum purchase amount, where available.

Free shipping offers may be subject to location restrictions, minimum order values, or other conditions. Any available free shipping offer will be displayed on our website or at checkout.

Once your order has shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.

Please allow time for tracking information to update after the carrier receives the package.

Delivery times are estimates only and are not guaranteed unless expressly stated.

Delays may happen due to carrier delays, weather, holidays, customs processing, labour disruptions, incorrect shipping information, failed delivery attempts, or other circumstances outside our control.

For more details, please review our Shipping Policy.

View our Shipping Policy

We accept eligible return requests within 14 days of delivery.

To be eligible for a return, the item must be unworn, unused, in its original condition, and returned with its original packaging, tags, cards, pouches, boxes, and any included accessories where applicable.

To request a return, please email us at:

hello@atijewelry.com

Please include your order number, the item you would like to return, and the reason for your request.

We accept exchanges for eligible items within 14 days of delivery, subject to availability.

If the requested item is not available, we may offer a refund, store credit, or another suitable option depending on the situation.

For hygiene reasons, earrings are final sale and cannot be returned or exchanged unless they arrive damaged, incorrect, or defective.

This applies even if the earrings have not been worn.

Sale, clearance, customized, personalized, gift card, and items marked “Final Sale” may not be eligible for return or exchange unless required by law or unless they arrive damaged, incorrect, or defective.

Customers are responsible for return shipping costs unless the item arrived damaged, incorrect, or defective.

We recommend using a trackable shipping service, as ATI JEWELRY is not responsible for return packages that are lost, delayed, damaged, or misdelivered in transit.

For complete details, please review our Returns & Exchanges Policy.

View our Returns & Exchanges Policy

If your order arrives damaged, incorrect, or defective, please contact us within 5 days of delivery at:

hello@atijewelry.com

Please include your order number, a clear description of the issue, clear photos of the item, clear photos of the packaging, and a photo of the shipping label if applicable.

If you receive an incorrect item, please contact us within 5 days of delivery with your order number and clear photos of the item and packaging.

If something is missing from your order, please contact us within 5 days of delivery and include your order number and a description of the missing item.

ATI JEWELRY pieces may include materials such as stainless steel, gold finish, crystals, stones, beads, chains, charms, clasps, extenders, and other jewelry components depending on the design.

Many pieces are made with stainless steel, including 316L stainless steel where stated on the product page.

Materials may vary by product, so please review the individual product page for the most accurate details.

Learn more about our materials

When a product is described as 18K gold finish, it refers to the appearance and finish of the piece.

It does not mean the item is solid 18K gold, gold-filled, or fine jewelry unless the product page specifically says so.

When a product is described as stainless steel, it means stainless steel is used as a main material or component in that piece, depending on the design.

Stainless steel is known for durability and everyday practicality, but it can still show wear over time depending on use, care, exposure, and storage.

We make reasonable efforts to display product colours and details accurately. However, colours, shine, stone tone, and finish may appear slightly different due to lighting, photography, screen settings, device display, production batches, or natural variation in components.

Some ATI JEWELRY pieces may be described as hypoallergenic, especially when they are made with materials commonly considered suitable for many people with sensitive skin, such as stainless steel.

Please check the individual product page for the most accurate material and hypoallergenic information.

No. Hypoallergenic does not mean allergy-proof.

Hypoallergenic jewelry is designed to reduce the likelihood of irritation for many customers, but no jewelry can be guaranteed to be irritation-free for every person.

Skin sensitivity can vary depending on allergies, body chemistry, sweat, moisture, cosmetics, product care, and individual reactions.

If you have known metal allergies, eczema-prone skin, or strong sensitivity to jewelry, please review product details carefully before purchasing.

If irritation occurs, stop wearing the piece. If symptoms continue or you are concerned about a reaction, seek advice from a medical professional.

Learn more about hypoallergenic jewelry

Some ATI JEWELRY pieces may be described as water resistant depending on the materials, finish, and design of the piece.

Water resistant jewelry may handle some everyday moisture exposure better than highly delicate jewelry, such as light splashes, light rain, hand washing, or daily sweat.

No. Water resistant does not mean waterproof, indestructible, or suitable for every water condition.

Unless a product page clearly says otherwise, ATI JEWELRY jewelry should not be considered fully waterproof.

We recommend removing your jewelry before swimming, showering, bathing, using hot tubs, or entering saunas and steam rooms when possible.

Chlorine, salt water, soaps, shampoos, heat, and harsh chemicals can affect jewelry finishes and small components over time.

Some pieces may be suitable for light daily activity and everyday sweat exposure when cared for properly.

For intense workouts, heavy sweating, contact sports, swimming, hot yoga, or activities where jewelry may be pulled, hit, bent, or exposed to chemicals, we recommend removing your jewelry first.

Learn more about water and sweat resistant jewelry

To help preserve your ATI JEWELRY pieces, we recommend storing jewelry in a clean, dry place, keeping pieces separate, avoiding perfumes, lotions, oils, cosmetics, cleaning products, chlorine, salt water, and prolonged moisture, and cleaning gently with a soft, dry cloth.

Yes. We recommend putting jewelry on after applying skincare, perfume, lotion, sunscreen, makeup, hair products, or body oils.

These products can leave residue on jewelry and may affect the finish, stones, crystals, chains, or skin comfort over time.

Store jewelry in a dry place, away from direct sunlight, humidity, perfumes, cosmetics, cleaning products, and bathroom moisture.

Keep pieces separate to help prevent scratching, tangling, or friction.

Read our Jewelry Care Guide

Necklace length can change how a piece sits, layers, and frames your neckline. A shorter necklace may sit close to the neck, while a longer necklace can create a softer vertical line or leave more room for pendants.

For more details, please visit our Necklace Size Guide.

View Necklace Size Guide

A bracelet should feel comfortable, secure, and easy to wear. The right fit depends on your wrist measurement, how closely you like your bracelet to sit, the bracelet style, and whether the piece includes an extender or adjustable closure.

For more details, please visit our Bracelet Size Guide.

View Bracelet Size Guide

Yes. Our Size Guide brings together necklace and bracelet sizing resources to help you choose the right fit.

View Size Guide

Yes. ATI JEWELRY pieces are designed to feel thoughtful, refined, and easy to gift.

If you are choosing jewelry as a gift and are unsure about size, consider pieces with versatile lengths, adjustable details, or extenders where available.

Approved gift returns may be issued as store credit or exchange depending on the situation.

Refunds can only be issued to the original payment method used at checkout.

Please review our Returns & Exchanges Policy for complete details.

If an item is sold out, it may or may not be restocked depending on product availability, materials, and collection planning.

You can check the product page or follow ATI JEWELRY updates for new arrivals and restocks.

Items are not reserved until checkout is completed and your order is confirmed.

Adding an item to your cart does not guarantee availability.

You can contact us by email at:

hello@atijewelry.com

We aim to respond to customer inquiries within 1–3 business days.

Response times may be longer during weekends, holidays, product launches, promotional periods, or high-volume periods.

ATI JEWELRY currently provides customer support by email only.

We do not offer customer support by phone at this time.